Get the Flex Town App
Open the gate, check your bill, see your water and power use, and watch live cameras — all from your phone. Free for every tenant.
Coming soon
How to sign in
Four quick steps. Takes about a minute.
Download the app
Use the Google Play button above. The iPhone version is coming soon.
Accept the terms
The first screen asks you to read and agree to our Terms & Conditions and Privacy Policy. Tick the box, then tap Agree.
Enter your email
Use the same email address you gave us when you leased your space.
Enter your password
Your starting password is your last name, then @, then the last 4 digits of your phone number. Tap Sign in.
Smith@6789, just like the screen on the right. You can change your password any time under More → Profile & Accounts. Lost it? Call us and we’ll reset it for you.
What the app does
Everything below is available once you sign in. Gate access switches on automatically on your move-in date — allow up to 30 minutes after we set you up before your first login works.
Open the gate
One tap opens the main gate. Any other doors on your account have their own buttons.
Home · DoorsWater & dumpster codes
Your water and dumpster lock codes are always on the home screen. The gate PIN is normally the last 4 digits of your phone number.
HomeWater & power usage
See how much your space has used this month, what it costs so far, and a day-by-day chart.
Home · PowerBilling & invoices
View invoices, see what’s due, and check your paid-until date. Overdue balances show as a banner on the home screen.
More · BillingLive cameras
Check on the facility any time with live camera views, right from the app.
Home · Live VideoSite map
A map of the whole facility so you can find your building, the water point, and the dumpsters.
Home · Site MapValet pick up & delivery
Ask us to have items picked up from, or delivered to, your space.
Home · Valet Pick UpChange space or move out
Request a bigger or smaller space, or give notice to move out, without a phone call.
More · Change UnitNotifications
Get told when an invoice is ready, a payment lands, the gate was opened from your account, or office hours change.
More · NotificationsGuest Wi-Fi
The current on-site Wi-Fi network name and password are on the home screen, with a copy button.
HomeAccess history
A log of every time the gate or a door was opened using your account.
Doors · Latest AccessTwo logins, one account
You have two places to manage things. They use different passwords on purpose.
Flex Town App
- Gate, doors, codes, water and power, cameras, notifications.
- Password starts as LastName@last4. Change it in the app.
- Forgot it? We can reset it for you — just call.
- Stores only your name and unit number.
Client Portal rental.flex-town.com
- Sign a lease, update your card, edit contact details.
- Password is the one you chose when you signed up. We cannot see it.
- Forgot it? Use Forgot password on the portal — we cannot reset this one.
- Best on a desktop; works in a phone browser.
Common questions
Is there an iPhone version?
Coming soon. It’s the same app with the same features — we’ll add the App Store button here as soon as it’s live.
The app says I don’t have gate access yet
Gate access appears on your move-in date. If your move-in date has passed and you still can’t open the gate, call (910) 765-0967 and we’ll fix it.
My email or password isn’t accepted
If you signed up in the last 30 minutes, wait a little and try again — access takes a few minutes to switch on. Check you’re using the email you leased with, and that the password follows the pattern LastName@last4 with a capital first letter. If it still fails, call us and we’ll reset it on the spot.
What is my gate PIN?
Normally the last 4 digits of the phone number on your account.
I changed my phone number or last name
Your original password stays the same until you change it in the app. If you’ve forgotten it, call us.
Can more than one person use the account?
Yes — anyone you trust, such as your employees, can sign in with the same email and password on their own phone. Every gate opening is logged under your account, so only share it with people you’d let onto the property.
I’m not a tenant yet. Can I use the app?
Not yet — the app is for current tenants. See what’s available or contact us to get started.